1. Introduction

Nano ISP is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you use our services, including communication via WhatsApp using Meta’s official API.

2. Information We Collect

We may collect the following information:

• Your name and phone number
• Service-related details (internet package, billing info, complaints)
• Messages and interactions via WhatsApp
• Technical data such as IP address and device information

3. How We Use Your Information

Your information is used to:

• Provide and manage internet services
• Respond to inquiries and customer support requests
• Send service updates, billing alerts, and support messages
• Communicate via WhatsApp with your consent

4. WhatsApp Communication

By contacting us on WhatsApp, you agree to receive messages from Nano ISP. These may include:

• Support replies and service updates
• Billing reminders and notifications
• Promotional offers (only if you opt-in)

We use WhatsApp Business API provided by Meta. Your messages may be processed by Meta in accordance with their privacy policies.

5. Data Sharing

We do not sell or rent your personal data. Your information may only be shared with:

• Service providers (such as Meta/WhatsApp)
• Legal authorities if required by law

6. Data Security

We implement appropriate security measures to protect your personal information from unauthorized access, alteration, or disclosure.

7. Your Rights

You have the right to:

• Request access to your data
• Request correction or deletion
• Opt out of WhatsApp communication anytime

8. Data Retention

We retain your data only as long as necessary to provide services and comply with legal obligations.

9. Updates to Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page.

10. Contact Us

If you have any questions about this Privacy Policy, you can contact us:

• WhatsApp: +92 304 1452801
• Email: support@nanoisp.com